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Shartega Systems has been serving the Chicago area since 2001, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

What are the Advantages of Outsourcing IT Services?

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There are several key benefits to outsourcing your company’s IT to a team of experienced professionals. These benefits include:


Reduced IT Expenses

Outsourcing your IT can convert fixed IT costs into more flexible pricing and enable you to budget accordingly. You’ll only pay for what you use, rather than wasting money on services that don’t offer you any use.

 

Lower Labor Costs

It can be expensive hiring and training in-house IT staff. Temporary employees can also underperform when you need your employees to be at their best. Outsourcing will help you avoid these issues and redirect your focus on the areas of business that really need it.

 

Implementation of the Latest Technology

A reliable managed IT provider will be able to keep your systems consistently updated with the newest technological developments, helping you get started on now projects immediately. This is more cost-effective and efficient than hiring in-house staff, who may take weeks or even months to properly train.

 

Increased Overall Efficiency

Organizations that attempt to perform all IT services on their own will require more time and resources dedicated to the research, development, and implementation of technology. This can significantly increase expenses, which will ultimately be passed onto customers. With outsourced IT, you’ll be able to stay ahead of the competition and make your business more efficient overall.

 

Ability to Focus More on Core Operations

Businesses only have so many resources to dedicate to IT, with management staff who have limited attention and time. Outsourcing can make sure your business has the ability to remain focused on your main operations rather than suffering from distractions such as IT decisions.

These are merely a few of the main reasons why outsourcing your company’s IT can be enormously beneficial to you and your operations.

10 Myths of Outsourcing IT (And the Truths Behind Them)

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Outsourced IT has experienced a surge in popularity, and several myths about these services have circulated as a result. Here are some of the more well-known myths and the reality behind them.

 

1. Only Large Businesses Need Outsourced IT

Many people believe that only the largest and most well-established companies can afford outsourced IT, due to the fact that the outsourcing contracts they hear about tend to be worth millions of dollars. However, the truth is that outsourced IT is affordable for many small to mid-sized businesses, with scalability of service.

 

2. You’ll Have Less Control

One fear that businesses may have about IT outsourcing is a lack of control, leaving their IT processes in the hands of off-site staff. While outsourced workers may make recommendations regarding their operations, the company still retains full control over their IT.

 

3. Start-Ups Can’t Benefit from Outsourcing IT

Another belief is that only more developed companies can actually benefit from outsourced IT, but the truth is that outsourcing can boost start-ups and make them more competent, putting them on the same level as their more established competitors.

 

4. Outsourcing Results in Higher Long-Term Costs

Many businesses also believe that outsourcing comes with ever-increasing costs that minimize ROI, but in reality outsourcing costs will be set based on what your company needs, while remaining affordable as your business grows.

 

5. Reduced Quality of Service

Some people believe that the quality of outsourced IT is poor compared to working with dependable in-house staff, but a good outsourcing provider will only have employees who are devoted to giving each customer top-tier service.

 

6. A Lack of Understanding of Client Needs

Another perceived downside of outsourcing IT is the idea that off-site staff will lack the customer business perception needed to meet their requirements, as a result of a different culture and functionality. However, outsourced IT providers will work to understand what their clients need at all times, which helps them deliver the services that leave all of their customers satisfied.

 

7. Poor Communications

Some organizations may believe that off-site IT providers don’t use effective communications methods to work with their customers, resulting in poor communication with clientele that ultimately harms their customer base. A high-quality IT provider will be able to provide you with services that come with effective communications to keep you in control and aware of your IT operations at all times.

 

8. Time-Zone Differences Interfere with Operations

Certain companies may not trust that their outsourced IT provider will be able to provide consistently effective service due to differences in time zone and operation hours. The fact is that even if they’re located in a different area of the country or even overseas, reliable providers will offer 24/7 monitoring and communications to avoid any potential blind spots.

 

9. Tasks Won’t Be Completed Right

Business management may worry that their IT will be inefficient and tasks won’t be completed correctly due to the IT provider’s lack of attention to small details, but a reliable provider will make sure nothing is overlooked to get the job done right.

 

10. Outsourcing Comes with Security Risks

An organization may be inclined to believe that keeping IT in-house maintains security of data, but a high-quality IT service provider would implement the best security practices and technology to ensure minimal risk of data breaches and loss.

 

Why Outsourcing IT Support is the Future of IT

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If you’re worried about IT suffering in the future, there are several reasons to remain optimistic about IT’s relevance as time goes on. Trends to keep in mind include:

  • More standardization will occur to keep processes smooth and people-driven as opposed to price-driven. This helps ensure that customers will receive the service they want at consistently affordable prices.
  • Costs will continue to increase in flexibility through Service Level Agreements (SLAs), along with a larger scope of delivery.
  • Smaller businesses such as startups will adopt IT outsourcing more frequently to make operations more efficient and increase time to market.
  • Higher costs pertaining to raw materials, oil, and transportation will make outsourcing more ideal for a lot of companies.
  • More critical business operations will rely on outsourcing, simultaneously stabilizing outsourced low-end services.
  • Europe and Latin American countries may compete more with India in offshore outsourcing.
  • Development and support will continue to increase as more businesses make the transition to outsourcing on the cloud.
  • Pharmaceutical companies and manufacturers will move to more cost-effective destinations like India to further reduce operating and labor expenses. Outsourcing of research and development will also increase as a valuable service.

Each of these items makes outsourcing likely to stick around for a long time as a popular way to maintain IT systems for businesses. Companies will be able to benefit from lower costs and more productivity and profitability as a result of outsourced IT services.

 

How Outsourcing IT Helps You Stay Competitive in Your Industry

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New laws, changes, and upheavals have companies struggling to stay ahead of the competition. These changes can be expensive to implement and require the work of experts in the industry. As a result, many companies are turning to outsourced IT to get the job done right and save money.

There are several ways outsourcing IT can help you remain competitive.


Eliminating the Need for In-House Staff

If you don’t need to spend time and effort on recruiting and training in-house IT staff, you can focus more on the rest of your business. Hiring staff requires you to pay for a number of elements, including recruiting, training, salaries, vacations, benefits, and other expenses, all of which you can avoid with outsourced IT. 

Training is also a task that will need to change according to new developments in technology, regulations, and business operations. Depending on the size of your business, you’ll also likely require an entire team of staff in your IT department. 

You can eliminate overhead costs associated with dedicated staff when you hire experienced professionals to handle IT off-site, while helping keep up with competitors.

 

Get Support Outside of Office Hours

Certain businesses may require IT support on a 24/7 basis, including after hours and on weekends. It can be difficult to predict when an issue might affect operations, but outsourced IT services can include 24-hour customer support to detect potential issues before they can become a bigger problem. This can help ensure that you don’t experience a competitive disadvantage due to issues that arise outside of normal business hours.

 

Help Your Business Grow

Growth is needed for businesses to keep the competitive edge. Outsourcing IT can help your company expand in several ways, including:

  • Developing data and software management solutions that work for your business
  • Handling all behind-the-scenes IT functions and improving them
  • Analyzing current processes and making them better
  • Streamlining various aspects of customer service

All of these advantages can make outsourcing IT invaluable in keeping your company consistently competitive.

 

Focus on Your Core Business by Outsourcing IT Services

One of the many issues that can set businesses back is recruiting and hiring on-site staff, which many businesses can help avoid regarding IT. While companies may want to have full control over their business, including IT, this ultimately means that there will be less of a focus on the company’s core competencies. 

You can ultimately spend more time on running your business with outsourced IT behind your operations.

 

Save More Time

Outsourcing IT can free up plenty of time better spent on growing your company and meeting the needs of your customers. Rather than spending time and money on hiring and training IT staff, you can focus on your areas of expertise, with a team of professionals always there to help make sure your IT system works for you.

 

Increase Productivity

If you have too many IT tasks piled up on top of everything else, you may find that your productivity levels suffer as a result. With outsourced IT, you don’t have to regularly consult with your IT department and rely on in-house staff to resolve any issues when it’s too late to prevent an even bigger issue from occurring. An off-site IT department can provide consistent monitoring and problem resolution that helps you stay focused on running your business.

 

Improve Your Bottom Line

In the end, because of these advantages, you’ll be able to increase your bottom line with the help of outsourced IT. When you have more time and resources to focus on business strategy, customer service, and expanding your business, you’ll be able to help ensure your company can flourish. Professional IT services can give your company everything it needs to thrive, helping you keep your eye on what truly matters.

 

Why Your Business Needs Outsourced 24/7 IT System Monitoring

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Regardless of the type of IT system you utilize, you need to ensure that it’s regularly monitored and maintained by professionals who understand what you require. Today, it’s best to make sure that you have 24/7 system monitoring behind your systems, which you can easily do through outsourced IT management.

Here are a few of the specific benefits of 24-hour IT system monitoring.

 

Identify Issues Before They Develop

If you are monitoring your virtual or physical IT infrastructure on a 24/7 basis, you will receive notification of any issues that arise. IT experts will be able to sport specific problems and work to resolve them immediately, before they can develop into bigger issues that could result in data loss, system shutdowns and costly downtime, or breaches that leave sensitive information vulnerable to exploitation.

 

Higher Levels of Security

Infrastructure security is something that any business should take seriously. While it’s important to have the latest security software in place, you also need to monitor your system to make sure it’s as secure as it needs to be. Outsourced IT services can provide you with up-to-date hardware and software, with monitoring of those systems practiced every day to keep your system consistently secure.

 

Increase Efficiency of Operation

24/7 IT system monitoring allows issues to be reported and resolved immediately, which can help prevent downtime while increasing productivity. You can also plan more effectively for updates and patches, which minimizes disruption. IT experts will use the best tools to make sure that your systems continue to work the way they should, keeping your operations efficient at all times. 

Each of these benefits makes utilizing 24/7 IT system monitoring ideal for small to large businesses of any type.

 

How Much Does Outsourcing IT Cost for a Small Business?

As the owner of a small business, one of the key questions you’re likely to ask is how much outsourced IT costs when looking for reliable services. There are several factors that can influence the final cost of these services, but you don’t have to spend more than your allotted budget if you choose the right company and the right service package for your business.

 

Components of Small Business Outsourced IT Services

Costs will vary greatly depending on what a company requires, with no set industry price in place, but there are ways to determine what services will cost when planning. It’s best to work with an IT company that can provide you with an accurate estimate prior to delivering services, with a scalable monthly fee depending on your required services.

For example, a company with 50 employees may want to get services for two offices, with a total of three physical servers, 800GB of data, over 50 workstations, software needs, and a lack of a dedicated IT team. Services for such a company could include infrastructure maintenance, disaster recovery and data backup for all 800GB, remote user support for all employees, on-site support on certain days out of the month, and consulting once a month.

 Costs for these services could be around $9,000-$10,000 per month, depending on whether or not the company chooses a solution with a fully-hosted environment and on-site component.

 

Growing Costs as the Business Expands

Naturally, costs of outsourced IT will increase to an extent as the business grows, but the right company will still be able to maintain affordability, helping you stay within your budget while encouraging profitability. Ultimately, you should see a good ROI when you work with an outsourced IT company that understands your needs.

 

Tags: #IT, #Outsource

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