Fast & reliable IT services
Shartega IT is a leading provider of top-notch IT services in Joliet, IL. With a team of highly skilled professionals, they offer a wide range of solutions to businesses of all sizes, from network management to cybersecurity.
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At Shartega IT, we believe that our success is directly tied to your success. That’s why we go above and beyond to ensure that you’re satisfied with our services. We take pride in our commitment to delivering exceptional customer service and providing fast, responsive support whenever you need it.
We also understand the importance of staying up-to-date with the latest technologies and trends. That’s why we continuously invest in our team’s training and development to ensure that we’re always at the forefront of the industry.
1350 E Touhy Ave Suite 350E Des Plaines, IL 60018
8:00 AM – 6:00 PM Monday – Friday
Sales: (773) 305-3535 Help desk: (773) 305-3500 Email: info@shartega.com
Response
Retention
Years strong
Tech passion
Our on-demand consultation services ensure that you're never left in the dark
Our cloud solutions are crafted to boost efficiency and flexibility.
We watch over your ideal IT network to diagnose and prevent breaches before they happen.
Experience hassle-free IT support with our all-inclusive helpdesk services.
Strategize like a Fortune 500 company with our virtual Chief Information Officer services.
Our mobility solutions provide secure and efficient access to your business workflow.
Our help desk is located in our office and provides you with unlimited support requests and updates to your ticket status.
Our help desk is comprised of three levels. Level one is the first line of defense that is there to close simple tickets quickly and efficiently. Level two is responsible for going onsite to solve the problem when it cannot be fixed remotely. Level three is made up of our top engineers with the most experience and skill.
Imagine the peace of mind knowing that within 10 minutes of your call, a solution to your IT crisis is already in motion.
With a 99.4% customer retention rate, our track record is nearly perfect to keep your business running.
With Shartega IT you have direct access to expert technicians from the get-go.
Our sophisticated security stack and proactive IT strategies protect you from emerging cyber threats.
By understanding your business’s unique needs, we create tailored IT roadmaps that align with your company’s long-term goals.
Choosing us means partnering with a service that values customer satisfaction and community.
Our backup and disaster recovery services keep your critical information protected and recoverable.
From real-time threat detection to managed EDR, we protect your business from every angle.
Whether it is cloud storage or full infrastructure, we move you across without the disruption.
Our backup and disaster recovery services keep your critical information protected and recoverable.
Staff was very friendly
Great customer service! Wes and Chris are always so helpful and very knowledgeable.
Great experience, and fast to resolve my issue. Love it!
-Arman at Audi EK.
They are the best! They are quick to answer and super friendly. Anytime I call in someone always answers immediately or if I need help with something on my computer they are very responsive. I can always count on them for any issues with my computer. The field workers Wes and Chris are very friendly! Neric has always been very helpful as well. Great team and great customer service. Highly recommend!
WE have been working with Shartega for several years. ALWAYS responsive to our needs. Provided needed security and diminished any down time. Excellent customer service!
Everyone there is SUPER helpful! They are always available to get things done right when I need it done. I know who to call!
The goal of IT centralized services is to improve the efficiency and effectiveness of IT operations by standardizing processes, leveraging economies of scale, and eliminating duplicated efforts.
IT centralized services typically include a range of proactive IT functions, such as network and systems management, implementation of cybersecurity tools, data backup & recovery, endpoint detection & response, and security awareness training.
IT professional services are designed to help organizations implement new technology solutions, upgrade existing systems, and manage the transition to new IT environments.
Professional services include the following:
Your Technology Alignment Manager (TAM) is responsible for ensuring that your organization’s technology investments align with your overall business strategy and goals. The main focus of a TAM is to evaluate your organization’s current and future technology needs, and ensure that technology investments are aligned with your organization’s business objectives.
Some things your TAM will do regularly are:
Monthly onsite visits
Technology alignment reviews
Update and review documentation
Suggest improvements and recommendations
Our vCIO is a highly experienced and knowledgeable IT executive who will work with you to develop a strategic plan for your technology, aligning it with your business objectives and budget. They will provide ongoing management and technology leadership, helping you to navigate the complex and ever-changing technology landscape.
Whether you’re looking to implement new technology, improve your existing systems, or manage technology risk, our vCIO is here to help. They’ll work closely with you to understand your business goals and provide customized solutions that meet your specific needs.
Ready to take your technology to the next level? Let’s talk!
Schedule a meeting with one of our IT experts today to discuss your unique technology needs and how we can help. With our customized IT solutions and expert support, you’ll be able to streamline your operations, improve efficiency, and stay ahead of the competition. Don’t wait – book your meeting now and see how we can help your business thrive.
If you’d like to meet with us, you can use the calendar to schedule something at your convenience.
For managed IT solutions in Joliet and the surrounding areas that will improve the way you work, contact Shartega IT at (773) 635-5100 or info@shartega.com.
Shartega IT is headquartered at 1350 E. Touhy Ave, Des Plaines, IL, and supports businesses across Chicago and the surrounding suburbs, including Naperville, Joliet, Aurora and the wider Chicagoland area. Most support is delivered remotely, and our team travels onsite across the region whenever hands-on work is needed.
Our managed IT services cover proactive monitoring, helpdesk support, endpoint management, patching, IT procurement, and a technology alignment process that keeps your systems mapped to your business goals. You get a predictable monthly cost instead of unpredictable break-fix bills.
We work to a 10-minute response target, and our 99.4% client retention rate reflects how consistently we hit it. Our helpdesk is staffed Monday to Friday, 9 AM to 6 PM, and proactive monitoring runs continuously so we often catch issues before you notice them.
Yes. Alongside managed IT we deliver endpoint detection and response, managed SOC, advanced SIEM, email protection, security awareness training, penetration testing, and IT audit and compliance. Security is built into how we manage your environment rather than sold as an afterthought.
Yes. Our co-managed IT service is built for businesses that already have internal IT staff. We take on monitoring, security and escalation depth while your team stays focused on day-to-day user support.
Data backups and disaster recovery are part of our security stack. We keep tested, recoverable backups so that a hardware failure, a ransomware event or an accidental deletion does not stop your business.
Call 773-635-5100 or email info@shartega.com and we will book a consultation. We review your current setup, identify the gaps, and show you what a managed service would look like for your business before you commit to anything.
