Open a Support ticket by clicking on this icon on your computer desktop.
What can I expect when I submit a ticket?
You will receive an email notification within 15 minutes confirming the details of your service ticket. A Support Technician will contact you directly.
Things to Know:
1 A special software agent is installed on your device to help Shartega technicians provide remote support services and collect necessary information about your computer.
2 It’s a team effort! To keep ticket processing efficient, if three attempts to contact you go unanswered during the ticket lifecycle, the ticket will be closed. You may reopen the ticket at any time.
3 Help us, Help you. The more detailed you are in your ticket submission, the quicker your issue can be solved. Sometimes the technician can even research and possibly even resolve your issue before calling you back.
Hours of Operation:
Monday – Friday, 8:00am – 6:00pm
Monday – Friday, 6:00am – 8:00a & 6:00pm – 10:00pm, Saturdays, 8:00am – 6:00pm