support

Get support from our technical team by app, phone call, or email.

How to submit a support ticket if you are an existing customer with Shartega IT

IT Support Panel app

Look for the IT app icon on your desktop or in your programs folder. If your organization is a current client of Shartega IT, this app should have been automatically installed on your computer. This is the preferred way to submit tickets.

Shartega IT Support Panel
Email

Submit a support ticket via email

Open a ticket by sending an email to help@shartega.com with a description of the problem you are experiencing.

Reach our help desk by phone

If you need immediate support, don’t wait. Contact our direct help desk line at (773) 305-3500 and speak with a technician who can help you now.

Phone
Form

Reach our help desk by web form

Submit a ticket via our web form below. Please fill out this form with all required information and a ticket will be submitted to our support team.

Location

1350 E Touhy Ave Suite 350E
Des Plaines, IL 60018

Our hours

8:00 AM – 6:00 PM
Monday – Friday

Contact us

Sales: (773) 305-3535
Help desk: (773) 305-3500
Email: info@shartega.com