Complete IT
Solution

process

growth

security

support

What is a managed service provider?

It’s perfectly reasonable to ask what a managed service provider is and why you need one for your company.  To put it simply, managed IT services take the reins on all the computers and networks that power your business. We set up and support devices, connect and manage networks, monitor for safety, and help tackle any computer emergency on the double. Shartega IT does whatever it takes to ensure your daily operations run seamlessly, and we’re available whenever you need us.

Why do you need managed IT services for your business?

One of the biggest challenges that small and medium-sized businesses face is how to use their limited resources most effectively. Every decision, from what products or services to offer to how to market and sell them, has to be made to protect their bottom line.

Small businesses also face several challenges in obtaining reliable IT services in-house. Not only do you have to worry about the expense of benefits and paid time off, but you also lose out on productivity when your techs are out of the office. Plus, if your tech employees leave, it can add fuel to the fire because it’s hard to find good talent.

This is where an IT service provider can be helpful. An IT service provider is a specialist who can act as your outsourced IT department.

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The ultimate set of it services

Introducing our Complete IT platform

Explore the four core factors that drive our philosophy at Shartega IT and make up the fundamentals of a great IT provider.

Process

We help you create a foundation for what your technology process should look like and integrate it seamlessly into your business.

Growth

Outline how your company will use technology to achieve its goals through the use of a clear, concise IT roadmap.

Security

Strengthen your defenses with a robust, multifaceted cybersecurity stack to ensure your business is not a target.

Support

Our internal help desk is here to support your employees every day with common technical issues.

A plan that fits your needs

Complete IT is a subscription that provides your business with all of the benefits you would get with full time in-house IT staff at affordable, fixed rates to ensure you have a team dedicated to addressing all your computer issues. Explore what’s included in each plan.

Centralized Services

Complete IT Essentials

Complete IT Pro

Unlimited 24/7 system and network monitoring

automated workstation maintenance and monitoring

antivirus/antimalware monitoring and management

operating system patch management

cloud services and office 365 management

backup monitoring and management

Firewall and Internet Security Management

OPERATIONS, MANAGEMENT, AND ADVISORY IT SERVICES

Complete IT Essentials

Complete IT Pro

DEDICATED ACCOUNT MANAGEMENT

VENDOR MANAGEMENT

IT POLICY MANAGEMENT

IT ASSET MANAGEMENT AND PROCUREMENT SERVICES

PROFESSIONAL SERVICES CONSULTING/VCIO SERVICES

DOCUMENTATION AND RECORD MANAGEMENT

NETWORK DIAGRAMMING AND HEALTH REPORTING

SUPPORT SERVICES

Complete IT Essentials

Complete IT Pro

HELP DESK SERVICES

ONSITE SERVICES

SYSTEMS AND NETWORK ENGINEERING SERVICES

NETWORK AND ADMINISTRATION SECURITY SERVICES

TECHNICIAN DISPATCH

USER ACCOUNT PROVISIONING AND MAINTENANCE

TICKET TRACKING AND REPORTING

IT SUPPORT PANEL APP - DESKTOP AND MOBILE

INTEGRATED EMPLOYEE FEEDBACK AND SATISFACTION SYSTEM

REMOTE MONITORING AND MANAGEMENT PLATFORM

NETWORK MONITORING PLATFORM

SECURITY AND ADDITIONAL SERVICES AND SOFTWARE

Complete IT Essentials

Complete IT Pro

UNLIMITED ONSITE SERVICES

ADVANCED ENDPOINT DETECTION AND RESPONSE (EDR)

SECURITY AWARENESS TRAINING

DARK WEB MONITORING

SECURITY ASSESSMENT (ANNUALLY)

PRICING PLANS

Get the IT department of your dreams.

Our award-winning Complete IT™ plans are designed to eliminate your technology frustrations. Our Essentials plan helps compliment an existing IT department whereas our Professional plan provides you with everything you need from day one.

essentials

starting at

$125

per user/month

PROFESSIONAL

starting at

$150

per user/month

The software that makes it happen

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Microsoft 365 For Business

Get access to all Office apps on desktop or in the cloud, video calling and chat with Teams, cloud storage with OneDrive, and custom domain business email.

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Google Workspace For Business

Custom domain email with all Google apps including Gmail, Drive, Meet, Calendar, Chat, Docs, Sheets, and Slides.

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SonicWall Capture Client

An endpoint detection and response program with next-gen antivirus capabilities that can catch threats in real-time without traditional scans.

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Acronis Cyber Protect

A comprehensive backup solution that ensures your data is automatically backed up to the cloud and can be restored at any time in case of disaster.

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RingCentral Phone System

Combine phone, messaging, and video conferencing together with a seamless experience across all devices.

IT support app

IT Support App

Our support app allows you to submit tickets from your computer or mobile device and receive updates without having to call or email us!

Perch

Perch Security

A breach detection platform that is backed by an in-house Security Operations Center (SOC). Know immediately if an intruder has gained access to your network.

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LastPass Business

Never forget a password again. Your passwords are stored in your personal vault and new, complex passwords can be generated to prevent reuse.

ConnectWise

Fast, flexible, and secure remote desktop and mobile support solutions for every industry and need.

Auvik

Auvik

Auvik provides comprehensive oversight to your network and tools to help manage and support it.

ID Agent

ID Agent

Dark web monitoring is the process of searching for your organization's information on the dark web.

SmileBack

SmileBack® is a feedback system focused exclusively on customer satisfaction.

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ScalePad

ScalePad is a powerful application that allows us to manage your hardware, software and warranties in a hassle-free way.

IT Glue

IT Glue is a cloud-based IT documentation solution that features include checklists, relationship mapping, runbooks, document automation, asset tracking and more.

Addigy

Addigy is the only fully cloud-based, multi-tenant mobile device management solution that lets you manage macOS, iOS. iPadOS, and iOS devices across multiple clients and locations with ease.

Infosec

Infosec

Security awareness training is a formal process for educating employees how to protect an organization's computer systems, along with its data, people and other assets, from internet- based threats or criminals.

Complete IT Overview

Learn more with the Complete IT overview

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