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IT Support Guide
We Are Here When You Need Us
Our top priority is keeping your business running smoothly with reliable, professional technology support. Whether it’s a quick fix or a critical issue, we’re just a click or call away.
Our Support Hours
Regular Business Hours
Monday – Friday: 8:00am – 6:00pm
Extended Hours (For Emergencies)
Monday – Friday: 6:00pm – 10:00pm
Saturday – Sunday: 8:00am – 6:00pm
Get Support in Three Easy Steps
ITSupportPanel App (Preferred Method)
Our ITSupportPanel app is installed on every device in your organization. With just a few clicks, you can…
- Submit a Ticket: Describe your issue, and our team will take it from there.
- Track Progress: Stay updated on the status of your requests.
- View History: Access records of previous tickets and invoices.
Quick Tip: Open the app on your desktop, describe your issue, and submit your ticket—it’s that easy!
Email Us
Prefer email? No problem. Just send a message with the details of your issue to help@shartega.com, and you’ll get a confirmation when it’s being handled by one of our technicians.
Call for Immediate Assistance
For urgent matters, skip the wait and call us directly at (773) 305-3500. You’ll connect with a technician who can help you right away.
Note: Phone support is available for emergencies during both regular and extended hours.
We’re Here to Help with Everything!
- Password Resets: Regain access without the hassle.
- Computer Slowness: Get back up to speed.
- Security Concerns: Keep your data safe and secure.
- Application Issues: Resolve glitches and get back to work.
- Printer Problems: Print without delays.
- File Sync Issues: Ensure your files are up-to-date.
- Email Troubles: Stay connected with seamless email support.
- Internet or Phone Issues: Keep your communication lines open.
Keeping Your Technology Running Smoothly
Shartega IT works behind the scenes to ensure your systems are always in peak condition. Here’s how you can help us help you…
Off-Hours Maintenance
Log Off, But Don’t Shut Down! – Always log off your machine at the end of the day, but leave it powered on. Why?
This allows us to:
- Run scheduled maintenance routines to keep your system at optimal performance.
- Apply important updates overnight so they don’t disrupt your workday.
Automatic Shutdown – After maintenance, your machine will automatically shut down. If you’re working late, you can override the shutdown or restart your machine, which will be available until the next maintenance window.
Need Smart Cybersecurity at Your Fingertips?
Stay protected with our suite of powerful tools designed to secure your business and keep things running smoothly. Here’s what we offer…
LastPass Password Management
Never worry about remembering your passwords again with LastPass.
- What It Does: LastPass securely stores your passwords and helps you manage them effortlessly, enhancing your organization’s cybersecurity.
- How to Get Started: You’ll receive an email to set up your LastPass account. Depending on your organization’s setup, you may either create a master password or log in with your existing Microsoft account credentials.
- Browser & Mobile Access: LastPass offers browser extensions and mobile apps for seamless access across all your devices.
- Learn More: Access the Full Training Guide Here
Graphus Email Security
Protect your inbox with Graphus, our AI-driven email security platform. It identifies and blocks both known and emerging threats in real-time.
- How It Works: Suspicious emails are flagged with a banner, letting you decide if they’re safe or should be marked as spam.
- Learn More: Graphus Banner Feature Guide
Infosec IQ Training
Stay ahead of cyber threats with personalized security awareness training through Infosec IQ.
- How It Works: You’ll receive notifications when it’s time for training. Courses are designed to keep your team sharp and secure.
- Annual Training: Your employer selects the courses, ensuring everyone stays updated on the latest security practices.