Managed IT Services Chicago

Complete IT takes your complex, expensive multi-vendor environment and simplifies it so you can get back to the important things – your business, customers, and innovation. Businesses with limited to no IT staff have a challenge of managing all the critical IT components while also focusing on running and growing their business. You won’t find a better technology solution for managed IT support in the Chicago area.

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Complete IT is the answer to this challenge.”

Information Technology begins when your organization connects the first two computers together and complexity grows with each step thereafter. In that moment, you will have to make some of the most important decisions and it’s difficult to make the right ones. When an IT decision is made, its effect can be felt throughout the entire organization. Bad decisions, such as those made without consideration on the effect of other areas within your company, can create both immediate and long-term problems.

Complete IT takes your complex, expensive multi-vendor environment and simplifies it so you can get back to the important things – your business, customers, and innovation. Businesses with limited to no IT staff have a challenge of managing all the critical IT components while also focusing on running and growing their business. You won’t find a better technology solution for managed IT support in the Chicago area.

Complete IT Advantages

Instead of choosing specific features Complete IT is specifically designed to fit the needs and budget of a small business and offers the best value for your money.

Help Desk

Unlimited access to our help desk provided by our service team.

24/7 Monitoring

Monitoring and reporting of your  devices to ensure they keep running smoothly.

Security Services

Protect your computers with our next gen antivirus and dark web monitoring.

Maintenance

Proactive patching, and updates to prevent costly downtime.

Onsite Support

Our service team offers onsite IT support for your business.

Backup

We manage, maintain, and test both local and cloud backups.

Networking

Our team monitors the day to day management of your systems and network.

Windows and Mac

We provide support whether your business uses Windows or Mac.

Reporting

Review tickets and track projects. Stay up-to-date with weekly reporting.

After Hours Support

Get help whenever you need it, even outside of regular business hours.

Account Manager

A dedicated account manager assist’s you and your team every step of the way.

vCIO Consulting

Our team creates recommendations to improve your technology.

24/7 Help Desk

When you partner with Shartega IT, you’ll get access to our 24/7/365 help desk. Our friendly team of engineers are always available to assist you with any issues you may be having that are disrupting your daily workflow.

  • Easily submit tickets via mobile app, email, phone, or web form
  • Ticket alerts and escalation with steps to resolution
  • Windows and Mac device support
  • Onsite support

Network Operations Center

The network operations center (NOC) is the command center for our IT support. This is the centralized location where our technicians can supervise, monitor, and maintain your company’s network to ensure the operation of critical services.

  • Monitor your network for problems that require special attention
  • Application software installation, troubleshooting, and updating
  • Email, digital video, and VoIP management
  • Security, including breach detection and endpoint detection and response (EDR)
  • Backup and storage; disaster recovery