What does a managed IT services provider do?
A managed service provider (MSP) is a company that provides support services to other organizations. Essentially, an MSP takes care of all the information technology-related tasks and responsibilities that a company would normally have to manage on its own. This can include things like monitoring and maintaining computer systems, providing cybersecurity solutions, managing software and hardware updates, and troubleshooting technical issues as they arise.
IT issues that we can solve with managed services
How Managed Services Can Help
Is your Naperville business dealing with these issues?
Businesses often have limited resources, including budget, staff, and time. This can make it difficult to invest in the latest technologies and cybersecurity services, hire IT talent, or devote the necessary time and attention to IT management.
Businesses need technology solutions that can scale as they grow. However, it can be challenging to predict future technology needs and ensure that technology solutions are flexible and adaptable enough to meet evolving needs.
We provide data storage, backup, and retrieval. Without proper data management practices in place, your establishment can risk losing important data or failing to comply with regulations.
Integrating different technologies or software platforms to support operations can be a complex and challenging process, especially if the business lacks the necessary IT expertise.
Depending on your industry, your business may need to adhere to compliance standards such as HIPAA, PCI DSS, or GDPR. Meeting these requirements can be difficult to do without the right expertise.
Check out Complete IT!
See our process and the way we set ourselves apart.
The Complete IT Experience
Our Focus Areas
What Is Included?
Our Complete IT Plan
We often get asked what services are included as a part of our Complete IT managed services plan, so we’re going to outline the major ones for you right here.
Help Desk Support Services
A well-trained, certified team helps you with your technical issues quickly and efficiently and is reachable via our IT support app, email, or a phone call.
We manage your IT systems and infrastructure, including servers, switches, routers, firewalls, and other hardware. This ensures that your systems are up-to-date, secure, and operating at optimal efficiency, minimizing the risk of downtime and cybersecurity threats.
Cloud Services & Cloud Computing
Looking to move from on site servers to cloud servers? We can help you move your applications and data to the cloud, enabling you to access them from anywhere and eliminating the need for on-premises servers.
Data Backup & Disaster Recovery Planning
Protect your critical data by having automated cloud backups in place. We create and implement a backup strategy that ensures your data is protected, even in the event of a disaster or cybersecurity breach.
Unified Communications as a Service (UCaaS)
UCaaS typically includes features such as voice and video calling, instant messaging, presence indicators, file sharing, and screen sharing. These tools are integrated into a single platform that can be accessed from anywhere, on any device, making it easy for teams to communicate and work together in real-time.
Partnering with us gives you access to our full cybersecurity stack. This includes tools like endpoint detection and response (EDR), breach detection, multi-factor authentication (MFA), email scanning and filtering, ongoing training, and vulnerability scans.
IT Consulting & Strategy
IT consulting services help you develop and implement an IT strategy that aligns with your business goals. Our technology alignment manager provides recommendations on hardware and software, identifies opportunities for cost savings, and helps you stay up-to-date with the latest technology trends.
The main benefit is that your company gets unlimited access to the IT services you need without having to hire it yourselves. By offloading your IT burdens to us, you’ll immediately have a team of certified engineers that are ready to tackle your tech issues.
Here are some examples: 24/7 Chicago-based help desk, onboarding/offboarding employees, network management, server management, asset management, data backup, disaster recovery, hardware procurement & upgrades, cybersecurity solutions, VoIP phone/UCaaS systems, and more!
The key difference between these two approaches is that break/fix services are reactive and transactional, while managed IT services are proactive and ongoing. Break/fix services are suitable for businesses with infrequent IT needs, while managed IT services are more appropriate for businesses with a complex and critical IT infrastructure that requires ongoing management services.
Our pricing works like a subscription. You pay monthly per the number of users in your organization and you get unlimited access to our managed services. If you hire a new employee, we add a user to your plan, and your price increases accordingly. If someone leaves your company, you now have fewer users, and your cost goes down.
We typically work with small businesses and medium sized businesses that have between 20-200 employees.
Shartega IT has been a trusted managed IT services provider in the local Naperville area since 2001!
Work With A Local Naperville IT Firm
Ready to make a move? Let’s talk!
You’re a busy person, and your time is valuable. That’s why we believe so strongly in our managed IT services—we know how to help you get the most out of every minute.
If you’d like to meet with us, you can use the tool here to get something scheduled on your calendar today.