Our promise at Shartega IT
At Shartega IT, we believe that our success is directly tied to your success. That’s why we go above and beyond to ensure that you’re satisfied with our services. We take pride in our commitment to delivering exceptional customer service and providing fast, responsive support whenever you need it.
We also understand the importance of staying up-to-date with the latest technologies and trends. That’s why we continuously invest in our team’s training and development to ensure that we’re always at the forefront of the industry.
The difference between us and other Joliet IT companies
We pride ourselves on being a technology success provider (TSP).
Technology success providers focus on delivering outcomes that help their clients achieve their business goals. We take a holistic approach to IT, analyzing the entire technology stack and identifying areas for improvement to drive business success. We also work closely with our clients to develop customized solutions that address their unique needs and deliver measurable results.
10-year client retention rate
Customer feedback rating
Star rating on Google
Our all-in-one IT package
Our help desk is located in our office and provides you with unlimited support requests and updates to your ticket status.
Our help desk is comprised of three levels. Level one is the first line of defense that is there to close simple tickets quickly and efficiently. Level two is responsible for going onsite to solve the problem when it cannot be fixed remotely. Level three is made up of our top engineers with the most experience and skill.
The goal of IT centralized services is to improve the efficiency and effectiveness of IT operations by standardizing processes, leveraging economies of scale, and eliminating duplicated efforts.
IT centralized services typically include a range of proactive IT functions, such as network and systems management, implementation of cybersecurity tools, data backup & recovery, endpoint detection & response, and security awareness training.
IT professional services are designed to help organizations implement new technology solutions, upgrade existing systems, and manage the transition to new IT environments.
Professional services include the following:
- Migration of line of business (LOB) apps
- Email migration
- Network installs
- PC installs & refreshes
- Cabling & wiring
- New office builds
Your Technology Alignment Manager (TAM) is responsible for ensuring that your organization’s technology investments align with your overall business strategy and goals. The main focus of a TAM is to evaluate your organization’s current and future technology needs, and ensure that technology investments are aligned with your organization’s business objectives.
Some things your TAM will do regularly are:
Monthly onsite visits
Technology alignment reviews
Update and review documentation
Suggest improvements and recommendations
Our vCIO is a highly experienced and knowledgeable IT executive who will work with you to develop a strategic plan for your technology, aligning it with your business objectives and budget. They will provide ongoing management and technology leadership, helping you to navigate the complex and ever-changing technology landscape.
Whether you’re looking to implement new technology, improve your existing systems, or manage technology risk, our vCIO is here to help. They’ll work closely with you to understand your business goals and provide customized solutions that meet your specific needs.
Technology issues that we specialize in
Common questions about IT services
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Meet with us for top-notch managed IT services in Joliet
Ready to take your technology to the next level? Let’s talk!
Schedule a meeting with one of our IT experts today to discuss your unique technology needs and how we can help. With our customized IT solutions and expert support, you’ll be able to streamline your operations, improve efficiency, and stay ahead of the competition. Don’t wait – book your meeting now and see how we can help your business thrive.
If you’d like to meet with us, you can use the calendar to schedule something at your convenience.