IT Support for Marketing Agencies

Imagine a world where your marketing agency never has to deal with IT headaches again, where cybersecurity worries are a thing of the past, and where operational efficiency is the new norm.

Meet managed IT services.

This game-changer frees your creative minds from the constraints of IT complexities, allowing them to focus solely on crafting killer campaigns and creating compelling brand stories. Managed IT services not only fortify your digital fort but also streamline your operations, making them an indispensable component in the toolkit of modern marketing agencies.

What does a managed IT service provider do?

A managed IT service provider, or MSP, is a technology company that a business can hire to manage its IT, typically on a proactive basis and under a subscription model.

Our IT Services For Marketing Firms

At Shartega IT, we deliver top-tier managed IT services designed to streamline your operations, secure your digital assets, and free your team to focus on what they do best—creating impactful marketing strategies.

Help desk support

Our professional help desk team is available when you have a support request. They troubleshoot issues and offer guidance when you need it most. We aim to resolve your concerns quickly and efficiently to minimize disruptions to your operations.

Onsite support

If an issue can’t be resolved remotely, our expert technicians will be on site to provide prompt onsite support. Whether you need hardware installation, network setup, or emergency repairs, our team is ready to assist you at your location.

Network monitoring

We provide constant monitoring of your network to identify potential issues before they escalate. This proactive approach helps ensure uninterrupted service and maximum uptime for your business.

Cyber security

In an era of escalating cyber threats, we offer robust cyber security solutions to protect your business. Our services include threat detection, intrusion prevention, disaster recovery, and employee training to ensure your most sensitive data remains secure.

Cloud backups

We offer reliable cloud data backup services to safeguard your important business data. With our cloud solutions, you can access, restore, or backup your data anytime, anywhere, ensuring business continuity even in the event of a disaster.

IT consulting

Our IT consulting services are designed to help you make informed decisions about your technology needs. We provide expert advice on IT strategy, infrastructure, security, cloud computing and more, all tailored to support your business goals.

Remote monitoring and management (RMM)

Our RMM services allow us to manage and monitor your IT systems remotely. This ensures issues can be identified and resolved promptly, often before you’re even aware there’s a problem.

Hardware procurement

Need new hardware but unsure what to buy? We offer hardware procurement services, providing advice on the best equipment to meet your needs, sourcing the products, and ensuring they’re correctly installed and configured.

Server management

Our comprehensive server management services ensure your servers remain secure, updated, and running smoothly. This includes regular maintenance, updates, backups, and troubleshooting.

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Why choose us to support your marketing agency's technology?

Our commitment to delivering exceptional service and our deep understanding of technology trends sets us apart from other managed service providers. Our IT support team in Chicago leverages years of experience and technical expertise to provide customized technology solutions that align with your marketing agency’s goals. We pride ourselves on our proactive approach and commitment to client satisfaction.

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Managed services benefits

Unleash Your Creativity, Unhindered

Our managed IT services give your marketing team the freedom to dream big, create boldly, and innovate without bounds. We take care of the technicalities so you can focus on crafting captivating campaigns.

Fort Knox-Grade Security

In a world where digital threats are a daily reality, we’re your digital guardians, ensuring your sensitive data is always under lock and key, providing you peace of mind and trust from your clients.

24/7 Support, Your Ultimate Sidekick

IT glitches don’t respect office hours, but we’ve got your back round the clock. Consider us the Robin to your Batman, always there when you need us.

Stay Ahead with Cutting-Edge Tech

The world moves fast, but with us, your agency moves faster. Our services keep you ahead of the curve with access to the latest technologies, giving you a competitive edge.

Efficiency, Amplified

Want to make every second count? We optimize your operations for peak performance, making your marketing engine run smoother and faster than ever before.

What to look for when choosing an IT support solution for your marketing agency

When selecting a managed IT service provider to work with, there are several key factors to consider to ensure that you are choosing the right partner for your business.

Chicago IT support
IT support services Chicago

Certifications and Training

Look for MSPs whose staff hold certifications in the technologies they support. These could include certifications from vendors like Microsoft, Cisco, and CompTIA. This demonstrates a commitment to maintaining their skills and knowledge.

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Choose an MSP that can grow with your business. They should be able to adapt their services as your needs change, whether that means adding more users, supporting new technologies, or expanding to new locations.

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Range of Support Services

Make sure the MSP offers a full range of computer support services that cover your business's needs. This might include help desk support, network monitoring, cybersecurity, cloud services, backup and recovery, and IT consulting.

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Customer Service

Good customer service is crucial. Your MSP should respond quickly to your inquiries, explain things in terms you understand, and take the time to understand your business and its specific needs.

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References and Reviews

Ask for references from the MSP's current clients who are similar in size to your business or in the same industry. You can also check online reviews and ratings to get an idea of what other clients think of the MSP.

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Security and Compliance

Your MSP should demonstrate strong security measures to protect your data and IT systems. If your business is subject to any regulations (such as HIPAA for healthcare or PCI DSS for credit card processing), make sure the MSP is familiar with these and can help you maintain compliance.

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Service Level Agreement (SLA)

Review the MSP's SLA carefully. It should clearly define the services they will provide, the standard they will meet regarding service requests, and how they will respond if they fail to meet this standard.

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Understand how the MSP's pricing works. It should be transparent, with no hidden costs, and offer good value for the services provided.


We are committed to providing our Chicago clients with comprehensive, custom-tailored IT support. Our team of professionals have extensive experience and are equipped with the latest technologies to offer the best service possible.

Yes, we offer robust remote IT support for businesses in Chicago, IL, allowing for rapid response times and efficient problem resolution without the need for in-person visits.

Yes, we offer a range of managed IT services and support packages that can be tailored to the specific needs and budget of your Chicago company.

Getting started is easy! Simply contact us and one of our friendly team members will be happy to discuss your IT needs and how our tech support services can help your Chicago business thrive.

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