IT Support Chicago
As a premier Managed Service Provider (MSP) located in the heart of Chicago, we understand that technology plays a pivotal role in your business growth and productivity.
With our unparalleled IT support resources, Chicago businesses can operate efficiently, secure in the knowledge that their technology needs and security risks are comprehensively taken care of.
What does a managed IT service provider do?
A managed IT service provider, or MSP, is a technology company that a business can hire to manage its IT, typically on a proactive basis and under a subscription model.
Your Trusted Chicago IT Support Company
Our Chicago IT Support Services
Our extensive range of Chicago IT support services cater to businesses of all sizes across diverse industries. We specialize in a broad array of IT support areas including, but not limited to:
Help desk support
Our professional help desk team is available when you have a support request. They troubleshoot issues and offer guidance when you need it most. We aim to resolve your concerns quickly and efficiently to minimize disruptions to your operations.
If an issue can’t be resolved remotely, our expert technicians will be on site to provide prompt onsite support. Whether you need hardware installation, network setup, or emergency repairs, our team is ready to assist you at your location.
We provide constant monitoring of your network to identify potential issues before they escalate. This proactive approach helps ensure uninterrupted service and maximum uptime for your business.
In an era of escalating cyber threats, we offer robust cyber security solutions to protect your business. Our services include threat detection, intrusion prevention, disaster recovery, and employee training to ensure your most sensitive data remains secure.
We offer reliable cloud data backup services to safeguard your important business data. With our cloud solutions, you can access, restore, or backup your data anytime, anywhere, ensuring business continuity even in the event of a disaster.
Our IT consulting services are designed to help you make informed decisions about your technology needs. We provide expert advice on IT strategy, infrastructure, security, cloud computing and more, all tailored to support your business goals.
Remote monitoring and management (RMM)
Our RMM services allow us to manage and monitor your IT systems remotely. This ensures issues can be identified and resolved promptly, often before you’re even aware there’s a problem.
Need new hardware but unsure what to buy? We offer hardware procurement services, providing advice on the best equipment to meet your needs, sourcing the products, and ensuring they’re correctly installed and configured.
Our comprehensive server management services ensure your servers remain secure, updated, and running smoothly. This includes regular maintenance, updates, backups, and troubleshooting.
Why choose us for your Chicago IT support services?
Our commitment to delivering exceptional service and our deep understanding of technology trends sets us apart from other managed service providers. Our IT support team in Chicago leverages years of experience and technical expertise to provide customized technology solutions that align with your business goals. We pride ourselves on our proactive approach and commitment to client satisfaction.
Our Customer Reviews
No Long-Term Contracts, Just Exceptional Chicago-Based Support Services
At our IT support company in Chicago, we believe that the quality of our services should be the driving force behind our client relationships, not long-term contracts. We’re so confident in our ability to deliver excellent IT support that we don’t lock our customers into lengthy agreements.
By not enforcing long-term contracts or hidden fees, we encourage you to try our services without feeling tied down. Experience the quality of our IT support, see the positive impact on your business, and decide for yourself if you want to continue. We are confident that our dedication to excellent service, reliability, and customer satisfaction will be enough reason for you to choose us as your go-to IT support in Chicago.
Our approach is straightforward: we focus on providing superior managed services and solutions that help your business succeed and thrive. We want our work to speak for itself and for you to stay with us because of the value and satisfaction we deliver, not because of contractual obligations.
We understand that every business is unique, with specific needs and varying levels of comfort with IT services. That’s why we’re happy to offer flexible terms that fit your business. Whether you’re in need of a one-time service, short-term assistance, or ongoing IT support, our team is ready to help without the stress of a long-term commitment.
In essence, we let our service excellence, commitment, and the successful results we deliver for your business be our contract with you. After all, we believe that a satisfied customer is the best business strategy of all.
IT Support Chicago Can Count On
IT Support Chicago Businesses Trust
Since 2001, we have been the reliable computer support company for businesses across Chicago, standing by their side through the evolution and revolution of technology. Over the past two decades, we’ve earned our reputation as a trusted partner in Chicago tech support, and here’s why your business can count on us.
What to look for when choosing IT support services for your Chicago business
When selecting a Chicago IT support company to work with, there are several key factors to consider to ensure that you are choosing the right partner for your business.
Certifications and Training
Look for MSPs whose staff hold certifications in the technologies they support. These could include certifications from vendors like Microsoft, Cisco, and CompTIA. This demonstrates a commitment to maintaining their skills and knowledge.
Choose an MSP that can grow with your business. They should be able to adapt their services as your needs change, whether that means adding more users, supporting new technologies, or expanding to new locations.
Range of Support Services
Make sure the MSP offers a full range of computer support services that cover your business's needs. This might include help desk support, network monitoring, cybersecurity, cloud services, backup and recovery, and IT consulting.
Good customer service is crucial. Your MSP should respond quickly to your inquiries, explain things in terms you understand, and take the time to understand your business and its specific needs.
References and Reviews
Ask for references from the MSP's current clients who are similar in size to your business or in the same industry. You can also check online reviews and ratings to get an idea of what other clients think of the MSP.
Security and Compliance
Your MSP should demonstrate strong security measures to protect your data and IT systems. If your business is subject to any regulations (such as HIPAA for healthcare or PCI DSS for credit card processing), make sure the MSP is familiar with these and can help you maintain compliance.
Service Level Agreement (SLA)
Review the MSP's SLA carefully. It should clearly define the services they will provide, the standard they will meet regarding service requests, and how they will respond if they fail to meet this standard.
Understand how the MSP's pricing works. It should be transparent, with no hidden costs, and offer good value for the services provided.
Our managed services follow a simple, straightforward pricing model: it’s structured per user, operating much like a subscription service. This means you pay a set monthly fee for each user who receives our services, which covers all routine maintenance, monitoring, security, support, and other aspects of IT management.
The advantage of this pricing model is that it makes budgeting for your Chicago IT support services easier. You won’t have to deal with unpredictable costs that fluctuate wildly from month to month. Instead, you can anticipate your IT expenditure based on your current number of users and plan your budget accordingly.
Another benefit of our per-user pricing model is its scalability. As your business grows and you add more users, you can easily increase the scope of your IT services. Conversely, if you find that you need to reduce the number of users, you can do so without unnecessary hassle or penalties.
We are committed to providing our Chicago clients with comprehensive, custom-tailored IT support. Our team of professionals have extensive experience and are equipped with the latest technologies to offer the best service possible.
Yes, we offer robust remote IT support for businesses in Chicago, IL, allowing for rapid response times and efficient problem resolution without the need for in-person visits.
Yes, we offer a range of managed IT services and support packages that can be tailored to the specific needs and budget of your Chicago company.
Getting started is easy! Simply contact us and one of our friendly team members will be happy to discuss your IT needs and how our tech support services can help your Chicago business thrive.
Contact Shartega IT
Lincoln Park, Chicago Loop, Logan Square, Hyde Park, West Loop, Lake View, Wicker Park, River North, Lower West Side, Andersonville, Rogers Park, Old Town, Near South Side, South Side, Streeterville, Lincoln Square, Bucktown, West Town, Edgewater, North Center, Near North Side, Beverly, Edison Park, Humboldt Park, Irving Park, Uptown, Printer’s Row, West Ridge, Wrigleyville, Bridgeport, Jefferson Park, Northalsted, Greektown, Portage Park, Dunning, Little Italy, West Garfield Park, Mount Greenwood, East Garfield Park, South Shore, Bronzeville, Hermosa, Englewood, Hegewisch, Forest Glen, North Park, McKinley Park, Montclare, West Englewood, Ashburn, Back of the Yards